AI CoachTerms and Conditions
These terms apply to your use of aicoach.org.uk and to any course, subscription or coaching you buy from us. "We" and "AI Coach" means Iain Harris (trading as AI Coach), Flat 1 Stable House, Street Lane, Ardingly, RH17 6UA. By subscribing you agree to them.
Our services
We provide AI training and coaching for businesses, adults and children, including online courses available by monthly subscription. Details and prices are shown on our website at the time you buy. Project scoping for businesses is provided under a separate written proposal or agreement, which sets out the scope and fees.
Subscriptions and payment
- Subscriptions are charged monthly in pounds sterling (GBP) and renew automatically until you cancel.
- Payment is taken by Stripe. Prices include VAT where it applies.
- If a payment fails, we may suspend your access until it is resolved.
- We will give you at least 30 days' notice of any price change, and you may cancel before it takes effect.
Cancelling and refunds
- Cancel any time by emailing info@aicoach.org.uk or using the customer portal link in your Stripe receipt where available. You keep access until the end of the period you have paid for, and we do not charge you again.
- 14-day cancellation right: if you are a consumer, you normally have 14 days from subscribing to cancel and get a refund. When you subscribe you ask for immediate access to digital content. If you then start using it, you agree that you lose your right to cancel the content already provided, and we may deduct a fair amount for what you have used.
- Nothing here affects your legal rights under the Consumer Rights Act 2015, including if content is faulty or not as described.
Children
Children's courses are for use by children through a parent or guardian's account, with their permission and supervision. We do not engage with children directly. The parent or guardian is responsible for the account, payment and the child's use of AI tools.
Using our content
All course materials, logos and content belong to us or our licensors. Your subscription gives you a personal, non-transferable licence to use them for your own learning, or within your own team for a Business plan. You must not copy, resell, share your login or publish our materials without our written permission.
About AI
AI tools can make mistakes. Our courses are for education and general guidance and are not legal, financial, medical or other professional advice. You are responsible for checking AI output before relying on it.
Acceptable use
Do not misuse our services, attempt to break into our systems, or use them to break the law or harm others. We may suspend or end access if you seriously or repeatedly breach these terms.
Our responsibility to you
We will provide our services with reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by negligence, fraud, or anything else that cannot legally be excluded. Otherwise, our total liability to you is limited to the amount you paid us in the 12 months before the problem arose, and we are not liable for indirect losses such as lost profit. If you are a business customer, this section also applies to loss of business or revenue.
Changes, complaints and law
We may update these terms and will tell subscribers of material changes. If you have a complaint, email info@aicoach.org.uk and we will aim to reply within 5 working days. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, though if you live in Scotland or Northern Ireland you may use your local courts.